Privacy Policy

Introduction:

Spacehopper Self Storage Limited ("SSSL", "we", "us") is committed to protecting your privacy and the security of your personal information ("Data"). This policy outlines how we collect, use, and share your Data, both during and after your relationship with us.

This policy applies to all Data collected by SSSL, trading as Spacehopper Self Storage, located at:

Bellozanne Warehouse, Bellozanne Valley, St Helier, Jersey, JE2 3JX

T: +44 (0)1534 608914
E: contact@spacehopperselfstorage.co.uk
W: www.spacehopperselfstorage.co.uk

The kind of Data we collect:

We may collect and process the following types of Data:

• Title and full name
• Business name (if applicable)
• Residential or business address
• Email address and contact numbers
• Verified identification (e.g. passport or driving licence)
• Proof of residential address
• Contact details of an Alternate Contact Person (“ACP”)
• Bank account details for payment purposes
  
  

How we use your Data:

Your Data is used for:

• Setting up and managing your account
• Communicating with you regarding your storage agreement
• Processing payments
• Managing safety, access, and facility security

If you provide details of an ACP or another person, you confirm that you have their consent to share their Data with us, and that they agree to the terms in this policy. We may contact them if we are unable to reach you.

Who we share your Data with:

We may share your Data with:

• Credit reference and fraud prevention agencies
• Third-party service providers assisting with business operations (e.g. payment processors, IT support)
• Our insurers and brokers
• Persons you’ve authorised us to contact regarding your account (e.g. ACP, legal guardian, attorney, or executor)

We may also share your Data if necessary:

• To comply with legal or regulatory obligations
• To enforce our Licence Agreement
• For fraud prevention or detection
• To protect health, safety, or security at our facility
• As part of a business transfer or sale of assets
  
  

Data retention:

We retain your Data only as long as necessary for the purposes outlined or as required by law. Once no longer needed, your Data will be securely deleted.

Marketing communications:

If you’ve opted in to receive marketing, we may contact you by email, phone, or post with news about promotions, offers, or services. You can opt out anytime by:

Emailing: contact@spacehopperselfstorage.co.uk

Writing to the address listed below in the 'How to contact us' section.

Your rights:

You have the right to:

• Access the Data we hold about you
• Request correction of any inaccurate Data
• Request deletion of Data where appropriate

To exercise these rights, contact us via email or post using the details below.

Security measures:

We implement appropriate technical and organisational safeguards to protect your Data, including:

• Physical site security
• Secure systems and protocols
• Staff training on data handling

However, please note that transmission over the internet is never 100% secure. While we do our best to protect your Data, we cannot guarantee the security of information transmitted via the internet.

Cookies:

Our website uses "cookies" to enhance your experience. Cookies:

• Help us personalise your visit
• Track site usage for analytics

You can disable cookies via your browser settings. We do not use cookies to access unrelated personal information.

Changes to this policy:

We may update this privacy policy from time to time. The latest version will always be available on our website.

How to contact us:

Postal address: Spacehopper Self Storage Limited, Bellozanne Warehouse, Bellozanne Valley, St Helier, Jersey, JE2 3JX

Email: contact@spacehopperselfstorage.co.uk

Tel: +44 (0)1534 608914